Feedback and Complaints
We value and respect your feedback, ideas and opinions. To get in touch with on our regional offices please use the Contact Us page.
Below you will find our process for ensuring any concerns or complaints you may have are addressed by the appropriate person or group.
Information on Making a Complaint
Open Home Foundation has a clear complaints procedure which we would ask you to follow if you are not happy with the service you receive. We hope that by using this process, the outcome will be satisfactory, even where the situation is a difficult one.
If you are unhappy with any aspect of the service you are receiving from Open Home Foundation you should first discuss this with your Open Home Foundation Social Worker.
If you are not happy with their response then you should contact their Manager on 0508 673 646
If your complaint is still not resolved to your satisfaction then you can contact the:-
Regional Manager Practice
Open Home Foundation
PO Box 31036, Lower Hutt 5040
nationaloffice@ohf.org.nz
If your complaint is still not resolved to your satisfaction then you can contact the:
Regional Manager Business and Relationships
Open Home Foundation
PO Box 31036, Lower Hutt 5040
nationaloffice@ohf.org.nz
If your complaint is still not resolved to your satisfaction then you can contact the:
Chief Executive
Open Home Foundation
PO Box 31036, Lower Hutt 5040
nationaloffice@ohf.org.nz
If you remain unsatisfied then you can contact the:-
Chairperson of the Board of the OHF
C/O of Open Home Foundation
PO Box 31036, Lower Hutt 5040
nationaloffice@ohf.org.nz
Other options you may pursue if you do not feel your complaint has been resolved through the process above:
If your complaint involves a Registered Social Worker or then you can make a complaint directly to the:
Social Workers Registration Board
PO Box 3452
Wellington Central
Wellington 6140
https://swrb.govt.nz
If the Social Worker is a member of ANZASW then you can make a complaint directly to them by writing to the:
Chief Executive ANZASW
PO Box 16428
Hornby
Christchurch 8441
If you are unsure whether the person is a registered social worker or member of ANZASW you can request that information from Open Home Foundation or search for them on the Social Worker Register: https://my.swrb.govt.nz/Web/Public/Public-Register
HEALTH AND DISABILITY
If the services that you receive from Open Home Foundation are funded by the Ministry of Health you may also write to the:
Health and Disability Commissioner
PO Box 1791
Auckland
At any point during the process you may wish to contact a Health and Disability Consumer Advocate by going to https://advocacy.org.nz