Social Workers

OHF is committed to providing professional and relevant services. To maintain a high standard our social workers are trained, supervised and required to be members of the Aotearoa, New Zealand Association of Social Workers or registered with the SWRB. Open Home Foundation social workers must adhere to:

We actively encourage Open Home Foundation social workers to become registered as Social Workers in New Zealand, in accordance with the Social Workers Registration Act 2003

Foster Parents

To ensure a high quality of foster care it is our policy that foster parents go through assessment, training and an accreditation programme to prepare them for the task of providing care for other people's children and young people.

Find out more about being a foster parent for Open Home Foundation.

Privacy Policy

Families and whānau who provide personal information to Open Home Foundation are assured that that information is held securely at the Service Centre to be accessed by OHF staff involved in the provision of services to that family.

OHF will make every effort to protect the confidentiality of families' information. We would normally seek permission before disclosing information about an individual to anyone else, but may be required to disclose it to a third party e.g. Child, Youth and Family under statute or contract.

In the unlikely event of a change of service provider, information about families will be transferred to the new designated service provider or held in secure storage by the Ministry of Social Development until a service provider is designated.

Individuals have a right to request access to the personal information held about them by OHF. If an individual thinks the information is inaccurate they can talk to a social worker about having it corrected.

Complaints Process

Open Home Foundation has the following complaints process:

If you are unhappy with any aspect of the service you are receiving from OHF you should first discuss this with your social worker.

If you are not happy with their response then you should contact the Practice Manager at your local Service Centre.


 

If your complaint is still not resolved to your satisfaction then you can write to the:

Operations Manager
Open Home Foundation
PO Box 31036
Lower Hutt 5040

or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


 

If your complaint is still not resolved to your satisfaction then you can write to the:

Chief Executive
Open Home Foundation
PO Box 31036
Lower Hutt 5040

or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


 

If you remain unsatisfied then you can complain to the:

Chairperson of the Board of the OHF
C/O of PO Box 31036
Lower Hutt 5040

If your complaint involves a social worker who is a member of ANZASW then you can make a complaint directly to them by writing to the:

Executive Officer
PO Box 1072
Dunedin 9054

If your complaint involves a social worker who is registered under the Social Workers Registration Act 2003 then you can make a complaint directly to the:

Social Workers Registration Board
PO Box 10 150
The Terrace
Wellington 6143

 

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